At SOL Casino we place great importance on protecting the information you share with us. We understand that trust forms the foundation of every player relationship, which is why we handle personal and financial details with care and transparency at every stage.
Introduction & Our Privacy Commitment
We are fully committed to safeguarding your personal and financial information. Our approach to data protection is built on clear principles and ongoing attention to how information is stored and used. Players can expect straightforward explanations rather than complex legal language, and we review our practices regularly to maintain high standards.
The Information We Collect
When you join SOL Casino we gather basic personal details during the sign-up process. These typically include your name, date of birth, contact information and address. The details help us create and manage your account effectively.
To meet regulatory requirements we ask for verification documents. This step confirms your identity and supports responsible gaming measures. Acceptable documents usually cover proof of identity and address.
We also collect financial information needed to process deposits and withdrawals. This covers the payment methods you choose to use on the site. The data allows transactions to complete smoothly and securely.
How We Use Your Data
Your information helps us run your account day to day. We use it to process withdrawals promptly and to keep records accurate. Fraud prevention forms another important part of our work, as we monitor activity to protect both players and the platform.
We must also meet various legal obligations. This includes checks required by regulators and record-keeping rules. In some cases we send marketing messages, yet you can opt out at any time through account settings or by reaching our team.
Data Sharing & Third Parties
We do not sell player data to any third parties. Information is shared only when it is necessary for the operation of the casino. Trusted partners include game providers, payment processors and regulatory bodies connected to our licence.
Each partner is bound by strict agreements that limit how they can use the data. We choose organisations that meet the same standards we set for ourselves. This keeps your details secure while allowing normal casino services to function.
Data Security & Retention
Technical measures such as SSL encryption and secure servers protect information while it is stored or transferred. Access to personal data is restricted to authorised staff who need it for their work.
We keep records only for as long as required by our regulatory body. This period supports compliance with anti-money laundering laws and other legal duties. Once the required time has passed, data is deleted in line with our internal policies.
Your Privacy Rights & Contact Info
You have the right to access the data we hold about you. You can also request corrections or ask for deletion, although legal limits may apply in some situations. These rights help you stay in control of your information.
To exercise any of these rights or to discuss a privacy concern, please Contact Support. Our team can guide you through the process or direct your query to the right person. You may also Manage Account Settings to update preferences or review the information currently on file.